VENUE INFORMATION & CONTACT

We do our utmost to accommodate everyone, including those with disabilities. If you have any questions, requests, or feedback about your experience here please contact us and we will respond promptly.
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Essential Companion / Carer Tickets

We want MK11 to be accessible and welcoming to disabled customers and customers with long-term health conditions.

We offer one complimentary Essential Companion / Carer Ticket to customers who, because of a disability or long-term health condition, cannot reasonably access, use or safely attend the venue without the assistance of another person.

The complimentary ticket is intended specifically for someone who is required to provide disability-related assistance during your visit.

 

Who is eligible?

You may be eligible for a complimentary Essential Companion / Carer Ticket if you require another person to provide significant assistance while attending MK11.

This could include assistance with:

• entering, moving around or leaving the venue safely;

• significant mobility, visual or sensory requirements;

• communication or understanding which means you cannot reasonably navigate the venue independently;

• managing a significant risk arising from a disability or long-term health condition;

• essential personal assistance;

• emergency evacuation; or

• another substantial disability-related requirement which means you could not reasonably attend the venue without assistance.

We recognise that not all disabilities are visible. Applications are considered according to the assistance you require at the venue, rather than whether your disability is visible or a particular diagnosis you may have.

 

Eligibility and supporting evidence

A disability, medical diagnosis or receipt of a disability-related benefit does not automatically mean that an Essential Companion / Carer Ticket is required.

We therefore ask for reasonable evidence which demonstrates your need for another person's assistance, rather than simply evidence of a disability or benefit entitlement.

Examples of suitable supporting evidence include:

• an Access Card displaying the +1 symbol or equivalent companion requirement;

• documentation from a healthcare, social-care or support professional confirming that you require another person's assistance;

• other appropriate documentation which demonstrates a substantial requirement for assistance when accessing venues.

PIP, DLA, a Blue Badge or similar documentation may be submitted as supporting information, but possession or receipt of these does not automatically qualify someone for a complimentary companion ticket.

We understand that people's circumstances vary and not everyone will have one of the documents listed above. If you have a genuine requirement for assistance but cannot provide the suggested evidence, please contact us and we will consider your circumstances individually.

Please do not send detailed medical records. We only need enough information to understand your access requirements and why assistance from another person is necessary.

 

How to apply

1. Purchase your own ticket

Book your ticket for the event through our website as normal. You will receive a booking confirmation by email.

2. Email your request

Forward your booking confirmation to info@mk11kilnfarm.com with the subject:

Carer Ticket

Please include:

• your full name;

• the full name of the person who will be your Essential Companion / Carer;

• appropriate supporting evidence;

• a brief explanation of the assistance you require while at MK11; and

• any other access requirements you would like us to be aware of so that we can accommodate you as best we can.

3. Wait for confirmation

We will review your request and reply by email to confirm whether the complimentary ticket has been approved.

We may contact you if we need further information to understand your access requirements.

Please do not assume that a companion ticket has been issued until you have received confirmation from us.

 

Please apply as soon as you book

Please contact us immediately after purchasing your ticket if you require an Essential Companion / Carer Ticket.

Our events have a fixed capacity and some sell out. A complimentary companion ticket still represents a person within the venue's permitted capacity.

If an event sells out before we receive and process your request, we cannot guarantee that we will be able to issue an additional companion ticket, even where you would otherwise meet the eligibility requirements.

For this reason, we strongly recommend submitting your request as soon as you have purchased your own ticket.

 

Requirements for companions

The person attending as your Essential Companion / Carer must be willing and able to provide the assistance you require throughout your visit.

In the event of an emergency, they must also be capable of providing the assistance you require to respond to instructions and evacuate the venue safely.

A complimentary companion ticket is provided for the purpose of supporting the disabled customer and is not simply an additional free ticket for a friend, partner or family member.

 

Individual circumstances

We know that disabilities and access requirements vary considerably. We will consider genuine requests individually and aim to make reasonable adjustments wherever we can.

Our decisions about complimentary companion tickets are based on the practical assistance you require to access and use the venue, rather than a particular diagnosis, whether your disability is visible or non-visible, or receipt of a particular benefit.

MK11 reserves the right to refuse or withdraw a complimentary companion ticket where the eligibility requirements are not met, insufficient information is provided to establish the need for a companion, or we reasonably believe the scheme is being misused.

For accessibility enquiries, please contact info@mk11kilnfarm.com.